For us, it started with customer demand. Our customers wanted a payment portal. They wanted to be able to self-serve. And Wholesail gave us that.

Before Wholesail, we started passing along credit card fees. So then our customers wanted to switch to ACH, which was free. But the switch became a heavy lift for our accounting team, because they needed to manually post all the payments. Then there are collections, which fell on our sales team. They're too busy selling our product to spend time chasing customers for payment. The Wholesail integration changed all that.

Wholesail uses live data, so my customers know exactly what is due and when. It automatically syncs with our Infor ERP, so it's not a huge lift for accounting. A lot of our credit card customers have set up Autopay, so their payments are automatically processed through the system. And there's no load on our sales team. Once Wholesail went live, we started collecting a lot of overdue payments.

In fact, one of our customers had three years of unpaid monthly service charges. Once Wholesail went live, that customer logged into their portal, clicked, and printed every monthly invoice. They immediately paid all three years once they had access to the hard copies from Wholesail.

In the TUG forums, several people have mentioned that monthly statements are bouncing because of bad emails, but it's hard to track this inside Infor. Wholesail gives you a 'point and click' way to see what's bounced. Plus, Wholesail lets you access your past orders and payments — you can see exactly how your payments were applied. Before Wholesail, you had to call to get that information, so it's a big plus.

Overall, deploying Wholesail was a light lift for Midwest Wheel. Everything's been super smooth, and payments are coming in faster.